Customer Service Specialist

Customer Service Specialist

Job Description

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Propstar Technologies. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction with our products and services.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner

• Resolve customer complaints and issues efficiently and effectively

• Provide product information and demos to customers

• Collaborate with internal teams to resolve complex customer issues

• Maintain accurate records of customer interactions and feedback

• Participate in training and development programs to improve customer service skills

• Meet or exceed customer satisfaction targets and service level agreements

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field

• 2+ years of experience in customer service or a related field

• Excellent communication, problem-solving, and interpersonal skills

• Ability to work in a fast-paced environment and meet deadlines

• Proficiency in Microsoft Office and CRM software

• Strong analytical and problem-solving skills

• Ability to work effectively in a team environment

Job Details

• Job Type: Full-time

• Work Location: Karachi, Shahra-E-Faisal

• Contract Length: Not specified

• Pay: Not specified

Note: The salary information is not provided in the original job description, so it is not included in the job details section.